Refund policy

Returns

We hope you LOVE your new shoes, however if you need to return them for whatever reason, the following are our return policies.

Change Of Mind
If you wish to return your online order please note that we offer a hassle-free 14 days returns policy. If 14 days have gone by since your purchase was delivered, unfortunately we cannot offer you a refund or exchange. 
Due to an increase in courier costs there is a delivery charge of €3 on all orders. In cases of returns the delivery charge is non refundable. 


To be eligible for a return of your online order you must contact us at morans.shoes@gmail.com or on 096 21711 within 14 days of delivery. Items must be unworn and in the same condition that you received it. It must also be in the original packaging with all tags attached. 

To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.

Faulty returns

In the event that there is a manufacturing fault with your new purchase, we are happy to offer you an exchange or refund if the following conditions are met

  • Proof of purchase must be retained
  • Product must be inspected by a member of our team

Refunds (if applicable)
Once your return is received and inspected, we will send you an email stating that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at morans.shoes@gmail.com.

    Shipping
    To return your product, you should mail your product to: Pearse st, Ballina, Mayo, F26 EH52, Ireland
    Items may also be returned in-store.


    You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. From mainland UK any customs and duties charges your shipment may incur will be deducted from your refund.